Frequently Asked Questions
Find answers to common questions about our phone system services.
Common Questions
General Questions
We service all major commercial phone system brands including Cisco, Avaya, Mitel, Polycom, Yealink, Grandstream, and many others. Our technicians hold certifications from multiple manufacturers. If you have a specific system, just ask - we've likely worked on it before.
Yes! We understand that phone system downtime affects your business. We offer 24/7 emergency service for existing clients. For new customers, we do our best to accommodate urgent requests and often have technicians available within a few hours. Emergency service may include an after-hours fee.
We're based in Holly Springs, MS and primarily serve North Mississippi including Marshall County, Tate County, Lafayette County, Union County, and parts of Desoto County. We can often serve areas outside this region - just contact us to check if we cover your location.
For businesses in Marshall County, we can often provide same-day service. For surrounding counties, next-day service is typical. Emergency situations are prioritized regardless of location. We provide arrival time windows so you don't have to wait around all day.
Absolutely. For most service calls, we can provide an estimate over the phone based on your description of the issue. For larger projects, we offer free on-site consultations where we'll assess your needs and provide a detailed written quote. We never surprise you with unexpected charges.
Pricing & Services
Questions About Pricing
Service calls start at $149 for diagnosis. Most common repairs are completed for $200-500 depending on the issue. We'll always provide a quote before proceeding with any repair work. If your system is old and repair costs exceed the value of replacement, we'll give you honest advice about your options.
VoIP offers several advantages: significantly lower monthly costs (typically 30-50% savings), advanced features like voicemail-to-email and mobile integration, flexibility to work from anywhere, and easy scalability. You won't need separate phone wiring - it all runs over your existing network cable.
For a typical small business (5-20 phones), installation takes 1-2 days. Larger systems may take 3-5 days. We schedule installations during off-hours or weekends when possible to minimize disruption to your operations. Training is included so your team knows how to use the new system.
Structured cabling is the organized infrastructure that supports all your voice and data communications. Proper cabling reduces downtime, improves network speeds, makes moves and changes easier, and adds value to your building. Our structured cabling starts at $1.50 per foot with a minimum 10-drop job.
Yes! We offer ongoing maintenance agreements that include priority service response, discounted labor rates, and regular system health checks. Many clients find that a maintenance plan pays for itself with just one avoided emergency service call. Contact us for custom pricing based on your needs.
Technical Questions
Technical & Installation
Yes! Number porting is included with most of our phone system installations. The process typically takes 5-10 business days. We coordinate with your current provider to ensure a smooth transition. We recommend keeping your old service active until the port is complete to avoid any disruption.
For quality voice calls, we recommend at least 100 Kbps per concurrent call. For a typical office with 10 phones making calls at the same time, a 10 Mbps connection with low latency (under 100ms) is usually sufficient. We'll conduct a bandwidth assessment before installation to ensure your network can handle VoIP traffic.
With proper planning, you can set up failover options. Many businesses use a secondary internet connection or mobile hotspot. We can also configure forwarding to mobile phones during outages. Cloud VoIP providers typically have redundancy built into their infrastructure. We'll help you plan for continuity.
Yes, absolutely. Every cable we install is tested with professional cable analyzers to verify performance to TIA/EIA standards. We provide certification test results for your records. This ensures your network infrastructure will support current and future bandwidth requirements.
Yes! Many modern phone systems can integrate with CRM software (Salesforce, HubSpot), help desk systems, Microsoft 365, and other business applications. This enables features like screen pops with caller information and click-to-dial from your computer. Integration options depend on your chosen system.
Still Have Questions?
If you don't see your question here, feel free to reach out and we'll get you an answer.